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RESUME

 

Andrew Mackenzie Bell

BA, CCDA, CCNA, CISSP, MCSE, PMP, RHCT, ITIL, CEH

Voice: (416) 460-9859 E-Mail: andrew078@sympatico.ca

 

I have 25 years of IT experience with more than 12 years in management roles. I have certifications from major hardware and software vendors (Cisco, Microsoft, Red Hat), professional designations in project management and information security, a degree from the University of Toronto, and extensive training in management and technology. I have been responsible for all aspects of the operation of mission critical systems in banks, hospitals, and municipal governments. At this point in my career, I am more interested in delivering value than proving its existence or attempting to measure it. I am currently looking for an executive-level position within a 10 kilometre radius of Yonge and Eglinton in Toronto, directing IT operations and guiding corporate IT strategy.

 

EMPLOYMENT HISTORY (since 1991)

May 2006 - Current

I incorporated in 2006, and since then I have been providing consulting services in the areas of IT infrastructure management and strategy, IT project management, Information Security, and Business and Service Continuity (BCP and ITSCM).

My first consulting engagement consisted of the design and hands-on setup of an office network and remote VPN solution using Cisco and Microsoft Small Business Server 2003 R2 (which includes Exchange and Sharepoint servers) for an aeronautical engineering firm with offices in Mississauga and Texas.

In affiliation with The IBI Group, I have contributed to various technical reports, and was the main author of a detailed proposal submitted to a Canadian electrical utility in response to their RFP for NERC CIP Systems Management. In addition, I consulted directly for IBI and managed the process of developing their corporate BCP and ITSCM plans.

I spent 16 months working on a very large network migration within the Ontario government. I was responsible for the Toronto Campus project, which covered 8 data centres and 42 office towers including the Queen’s Park campus. My project included a complete topological change, a refresh of all Layer 2 and 3 switches and routers, and positions the Ontario government to take advantage of the next generation of IP services.

I spent 4 months involved in the preliminary design / implementation of a new PMO process intended to increase the maturity level of the MGS ITS PMO, and to clearly define the engagement process of this organization with the rest of the Ontario government. During this period I also managed various projects such as server consolidations and re-locations, database upgrades, and storage expansions.

 

April 2001 to May 2006

Employing approximately 35,000 people, including about 6,500 Information Technology staff, the BMO Financial Group has major operations in the US and Canada, with smaller operations everywhere from Europe to China. The Bank operates global banking, brokerage, and office networks, and various enterprise-wide technology services such as messaging, internet access, service desks, and identity management.

Production Support Manager – Canada

Investment Banking Group – Global Production Support

Technology and Solutions

BMO Financial Group

100 King Street West, 17th floor

 First Canadian Place, Toronto, Ontario M5X 1A1

IBG Production Support was a unique department dedicated to the support of systems used by the front, back, and mid-office departments of the Investment Banking Group (Capital Markets, Equities, Securitization, etc). Reporting to the Director of Global Production Support, the department had 5 sectional managers and a total of almost 40 staff reporting to me. We were responsible for the support of all technology on the trading floors in Calgary, Vancouver, Toronto, and Montreal, as well as working cooperatively and closely with peers supporting the Bank’s other trading operations in the US, Europe, and China. My responsibilities included:

§ operating all Production systems within Canada used by the Investment Banking Group, and related departments such as Market Risk and IBG Product Operations

§ overall management of IBG PS–Canada, comprised of 6 operational sections:

1. Market Data systems – a specialized team responsible for vendor management and market data delivery to trading, back office, and market risk clients and systems

2. Production Implementation – an ITIL-compliant group attaining maturity Level 3.5 and 4 for Change Management and Software Control and Distribution

3. Service Desk - desktop support for 600 high-end clients (including 250 traders), their workstations, laptops and other mobile systems including wireless PDA’s (personal digital assistants), interactive pagers, etc.

4. Wintel Server team – infrastructure, application, and database systems including 60+ servers, clusters, and NAS storage devices

5. Unix / Database Server team – infrastructure, application, and database systems including 160+ UNIX (Sun) servers, 120+ UNIX desktops, and global support of 40+ database systems

6. Operations team – 7x24 data centre operations managing the data centre facility and more than 400 critical end of day jobs

§ leading major system initiatives including technology upgrades and migrations

§ accountability for the results of internal and external system audits

§ accountability for the results of employee and client surveys

§ managing service levels provided by other internal technology groups

§ conducting interviews, performance management, identifying and sourcing training requirements, and recommending equity and promotion adjustments

§ interpreting and cascading communications relative to strategy and corporate and divisional objectives

§ planning and implementing business contingency sites

§ developing and tracking annual budgets

§ making strategic long-term technology recommendations

§ overseeing Production implementation of new systems and applications

§ interfacing with systems development project teams, multiple Technology & Solutions teams examining various enterprise-wide technology issues, and internal Production Support process improvement projects, in order to provide inter-group synergies within Technology and Solutions

§ key member of the senior management team that managed a global migration to Windows 2000 and Active Directory, encompassing all of the Bank’s other trading floors outside of Canada, (Guangzhou, London, Dublin, New York, Lugano, and Chicago)

§ past and present member of various senior management teams such as the ITIL Process Improvement Committee, Wintel Standards Committee, Technical Architecture Forum, and the Software Engineering Process Group

Accomplishments include achieving the highest possible rating on internal audits four years in a row, member of the Steering Committee of the project that won the 2004 BMO Financial Group Project of the Year Award (ITIL Implementation), and favourable results on all client and employee surveys.

 

March 2000 to April 2001

Affiliate

The IBI Group

230 Richmond Street West, Toronto, Ontario M5V 1V6

The IBI Group is a multi-disciplinary consulting firm of architects, urban planners, and engineers, with an exceptionally successful systems consulting practise. I was responsible for:

the technology selection and the detailed design of system and network architectures on a variety of international intelligent highway projects (Athens, Hong Kong, Buffalo, Hartford), airport traffic management systems (O’Hare, Pearson), and a regional hospital IT infrastructure and computer centre design (Lakeridge Health).

the development of proposals (technical content, presentation style, and project cost estimation) and delivery of presentations to prospective clients

As an example of the scale of some of the these projects, the Attiki-Odos toll highway project in Athens, Greece, which was built to link a new international airport to the site of the 2004 Olympic games (and provide relief from traffic gridlock in the city itself) was budgeted at 1.4 billion US dollars.

 

December 1998 to February 2000

Acting Manager of Network and Systems Operations

Acting Manager of Technical Services and Help Desk

The Centre for Addiction and Mental Health

33 Russell Street, Toronto, Ontario M5S 2S1

The Centre for Addiction and Mental Health is recognized by the World Health Organization as a "Centre of Excellence". Employing almost 3000 practitioners, research scientists, staff, and clinicians, the Centre is both a research facility and a 450 bed hospital. It is the result of a merger of the former Clarke Institute of Psychiatry, the Addiction Research Foundation, the Queen Street Mental Health Centre, and the Donwood Institute.

 

reporting first to the Director of IT and subsequently to the Chief Information Officer, I managed a staff of 50, provided all HR functions including organizational design, performance management, and recommendations on compensation and promotions

I set the overall technology direction, created the high-level design of an enterprise-wide IT infrastructure, then project-managed its implementation, linking each of the 4 major sites, while simultaneously providing day-to-day management of two operational groups

I represented the IT department as a whole in meetings with various staff of the hospital including other large project teams responsible for new systems for financials, patient records, lab, and pharmacy

I built consensus both internally within the IT department, and between IT and other departments in the hospital

 

April 1994 to December 1998

Manager

Data Centre

City of Toronto – Department of Works and Emergency Services

North York, Ontario

In the mid-90’s, the Municipality of Metropolitan Toronto (later part of the amalgamated City of Toronto) acquired a building to address its requirements for a consolidated computing and communications centre. I was involved from the earliest phases of the design and renovation of the building, with a focus on the three floors occupied by the Transportation Services Division of the Department of Works and Emergency Services (WES). Other occupants of the building included the Toronto Police Services 911 Call and Dispatch Centre, and the building is also the site of the City of Toronto’s main data centre.

I was critically involved in the design and implementation of the building LANs, the raised floor computing environment, the building infrastructure and space allocation, and the integrated control room for a variety of urban traffic control functions

I managed a technical staff of 25 that operated the Branch’s LAN/WAN and associated computer systems, performed data analysis on corporate databases, and I was responsible for cascading corporate policy and managing all HR issues

I provided oversight on a multitude of systems development initiatives, interfacing with systems development project teams involved in WES projects, as well as joint system development and data sharing efforts involving other boards, agencies, and services within the City. In 1997-1998, I was the driving force behind the development of the CARS system, developed in cooperation with the Toronto Police Service in order to code motor vehicle collision information at Collision Reporting Centres.

 

September 1991 to March 1994

Supervisor of Systems and Programming

Gardiner / Lake Shore Corridor Traffic Management System (CTMS)

Municipality of Metropolitan Toronto - Transportation Department

The CTMS was a unique opportunity in any systems career. From a proof of concept, a four-year, 28 million dollar project was approved by Metro Council. I was the senior person on the systems side of the project, with overall responsibility for the hardware and software components of this real-time, distributed system. The central control system was built entirely on products from Digital Equipment – VAX and Alpha computers running OpenVMS, DEC software compilers and development tools, and high-end Alpha workstations running OpenVMS and DECwindows.

I participated in the operational design phase, the requirements definition, and subsequently led the high level software design team.

I led the hardware system design, and participated in the communications sub-system design, including factory testing of all major components

I was on the project steering committee and attended all major project meetings

I managed the complete software life cycle over a period of three years, which included building a team of seven contract software developers

I designed the data network and was a key player in the design of the raised floor computer room and the control room

The project was delivered on-time, under budget, continues in operation today, and represents one of the most significant technical achievements in the Transportation Department’s history

 

EDUCATION / CERTIFICATIONS:

 

Ontario Secondary Schools Honours Graduation Diploma

North Toronto Collegiate Institute

70 Roehampton Avenue, Toronto, Ontario M4P 1R2 Tel:(416) 393-9180

 

Bachelor of Arts (including 6 courses in computer science)

The University of Toronto

21 King’s College Circle, Toronto, Ontario M5S 3J3 Tel:(416) 978-2139

 

Microsoft Certified Professional (Windows95)

Microsoft Certified System Engineer (WindowsNT)

 

Masters Certificate in Project Management

Division of Executive Development

Schulich School of Business

York University

Certified Project Management Professional

Cisco Certified Network Associate

Cisco Certified Design Associate

Additionally, I have passed Cisco certification exams on Advanced Routing, Remote Access, and Multi-Layer Switching

Certified Information Systems Security Professional

Red Hat Certified Technician on Red Hat Enterprise Linux Version 4

EXIN IT Service Management Foundation (based on ITIL V2) Certificate

Certified Ethical Hacker with Countermeasures v5

 

HOBBIES / OTHER INTERESTS:

 

Competitive sailing, snowboarding, skiing, cycling, mountain biking, scuba diving, travel, technology, sciences, I play bass, electric guitar, and piano.

 

 

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