|






| |
RESUME
Andrew Mackenzie Bell
BA, CCDA, CCNA, CISSP, MCSE, PMP, RHCT, ITIL, CEH
Voice: (416) 460-9859 E-Mail: andrew078@sympatico.ca
I have 25 years of IT experience with more than 12 years in
management roles. I have certifications from major hardware and software vendors
(Cisco, Microsoft, Red Hat), professional designations in project management and
information security, a degree from the University of Toronto, and extensive
training in management and technology. I have been responsible for all aspects
of the operation of mission critical systems in banks, hospitals, and municipal
governments. At this point in my career, I am more interested in delivering
value than proving its existence or attempting to measure it. I am currently
looking for an executive-level position within a 10 kilometre radius of Yonge
and Eglinton in Toronto, directing IT operations and guiding corporate IT
strategy.
EMPLOYMENT HISTORY (since 1991)
May 2006 - Current
I incorporated in 2006, and since then I have been providing
consulting services in the areas of IT infrastructure management and strategy,
IT project management, Information Security, and Business and Service Continuity
(BCP and ITSCM).
My first consulting engagement consisted of the design and hands-on setup of an
office network and remote VPN solution using Cisco and Microsoft Small Business
Server 2003 R2 (which includes Exchange and Sharepoint servers) for an
aeronautical engineering firm with offices in Mississauga and Texas.
In affiliation with The IBI Group, I have contributed to various technical
reports, and was the main author of a detailed proposal submitted to a Canadian
electrical utility in response to their RFP for NERC CIP Systems Management. In
addition, I consulted directly for IBI and managed the process of developing
their corporate BCP and ITSCM plans.
I spent 16 months working on a very large network migration within the Ontario
government. I was responsible for the Toronto Campus project, which covered 8
data centres and 42 office towers including the Queen’s Park campus. My project
included a complete topological change, a refresh of all Layer 2 and 3 switches
and routers, and positions the Ontario government to take advantage of the next
generation of IP services.
I spent 4 months involved in the preliminary design / implementation of a new
PMO process intended to increase the maturity level of the MGS ITS PMO, and to
clearly define the engagement process of this organization with the rest of the
Ontario government. During this period I also managed various projects such as
server consolidations and re-locations, database upgrades, and storage
expansions.
April 2001 to May 2006
Employing approximately 35,000 people, including
about 6,500 Information Technology staff, the BMO Financial Group has major
operations in the US and Canada, with smaller operations everywhere from Europe
to China. The Bank operates global banking, brokerage, and office networks, and
various enterprise-wide technology services such as messaging, internet access,
service desks, and identity management.
Production Support Manager –
Canada
Investment Banking Group –
Global Production Support
Technology and Solutions
BMO Financial Group
100 King Street West, 17th floor
First Canadian Place, Toronto, Ontario M5X 1A1
IBG Production Support was a unique department dedicated to
the support of systems used by the front, back, and mid-office departments of
the Investment Banking Group (Capital Markets, Equities, Securitization, etc).
Reporting to the Director of Global Production Support, the department had 5
sectional managers and a total of almost 40 staff reporting to me. We were
responsible for the support of all technology on the trading floors in Calgary,
Vancouver, Toronto, and Montreal, as well as working cooperatively and closely
with peers supporting the Bank’s other trading operations in the US, Europe,
and China. My responsibilities included:
§ operating all
Production systems within Canada used by the Investment Banking Group, and
related departments such as Market Risk and IBG Product Operations
§ overall
management of IBG PS–Canada, comprised of 6 operational sections:
1. Market Data systems – a specialized team
responsible for vendor management and market data delivery to trading,
back office, and market risk clients and systems
2. Production Implementation – an ITIL-compliant
group attaining maturity Level 3.5 and 4 for Change Management and
Software Control and Distribution
3. Service Desk - desktop support for 600 high-end
clients (including 250 traders), their workstations, laptops and other
mobile systems including wireless PDA’s (personal digital
assistants), interactive pagers, etc.
4. Wintel Server team – infrastructure,
application, and database systems including 60+ servers, clusters, and
NAS storage devices
5. Unix / Database Server team – infrastructure,
application, and database systems including 160+ UNIX (Sun) servers,
120+ UNIX desktops, and global support of 40+ database systems
6. Operations team – 7x24 data centre operations
managing the data centre facility and more than 400 critical end of
day jobs
§ leading major
system initiatives including technology upgrades and migrations
§ accountability
for the results of internal and external system audits
§ accountability
for the results of employee and client surveys
§ managing service
levels provided by other internal technology groups
§ conducting
interviews, performance management, identifying and sourcing training
requirements, and recommending equity and promotion adjustments
§ interpreting and
cascading communications relative to strategy and corporate and divisional
objectives
§ planning and
implementing business contingency sites
§ developing and
tracking annual budgets
§ making strategic
long-term technology recommendations
§ overseeing
Production implementation of new systems and applications
§ interfacing with
systems development project teams, multiple Technology & Solutions
teams examining various enterprise-wide technology issues, and internal
Production Support process improvement projects, in order to provide
inter-group synergies within Technology and Solutions
§ key member of the
senior management team that managed a global migration to Windows 2000 and
Active Directory, encompassing all of the Bank’s other trading floors
outside of Canada, (Guangzhou, London, Dublin, New York, Lugano, and
Chicago)
§ past and present
member of various senior management teams such as the ITIL Process
Improvement Committee, Wintel Standards Committee, Technical Architecture
Forum, and the Software Engineering Process Group
Accomplishments include achieving the highest possible
rating on internal audits four years in a row, member of the Steering
Committee of the project that won the 2004 BMO Financial Group Project of the
Year Award (ITIL Implementation), and favourable results on all client and
employee surveys.
March 2000 to April 2001
Affiliate
The IBI Group
230 Richmond Street West, Toronto, Ontario M5V 1V6
The IBI Group is a multi-disciplinary consulting firm of
architects, urban planners, and engineers, with an exceptionally successful
systems consulting practise. I was responsible for:
the technology selection and the detailed design of
system and network architectures on a variety of international
intelligent highway projects (Athens, Hong Kong, Buffalo, Hartford),
airport traffic management systems (O’Hare, Pearson), and a regional
hospital IT infrastructure and computer centre design (Lakeridge
Health).
the development of proposals (technical content,
presentation style, and project cost estimation) and delivery of
presentations to prospective clients
As an example of the scale of some of the these projects, the Attiki-Odos
toll highway project in Athens, Greece, which was built to link a new
international airport to the site of the 2004 Olympic games (and provide relief
from traffic gridlock in the city itself) was budgeted at 1.4 billion US
dollars.
December 1998 to February 2000
Acting Manager of Network and Systems Operations
Acting Manager of Technical Services and Help Desk
The Centre for Addiction and Mental Health
33 Russell Street, Toronto, Ontario M5S 2S1
The Centre for Addiction and Mental Health is recognized by
the World Health Organization as a "Centre of Excellence". Employing
almost 3000 practitioners, research scientists, staff, and clinicians, the
Centre is both a research facility and a 450 bed hospital. It is the result of a
merger of the former Clarke Institute of Psychiatry, the Addiction Research
Foundation, the Queen Street Mental Health Centre, and the Donwood Institute.
reporting first to the Director of IT and subsequently to
the Chief Information Officer, I managed a staff of 50, provided all HR
functions including organizational design, performance management, and
recommendations on compensation and promotions
I set the overall technology direction, created the
high-level design of an enterprise-wide IT infrastructure, then
project-managed its implementation, linking each of the 4 major sites, while
simultaneously providing day-to-day management of two operational groups
I represented the IT department as a whole in meetings with
various staff of the hospital including other large project teams responsible
for new systems for financials, patient records, lab, and pharmacy
I built consensus both internally within the IT department,
and between IT and other departments in the hospital
April 1994 to December 1998
Manager
Data Centre
City of Toronto – Department of Works and Emergency
Services
North York, Ontario
In the mid-90’s, the Municipality of Metropolitan Toronto
(later part of the amalgamated City of Toronto) acquired a building to address
its requirements for a consolidated computing and communications centre. I was
involved from the earliest phases of the design and renovation of the building,
with a focus on the three floors occupied by the Transportation Services
Division of the Department of Works and Emergency Services (WES). Other
occupants of the building included the Toronto Police Services 911 Call and
Dispatch Centre, and the building is also the site of the City of Toronto’s
main data centre.
I was critically involved in the design and
implementation of the building LANs, the raised floor computing environment,
the building infrastructure and space allocation, and the integrated control
room for a variety of urban traffic control functions
I managed a technical staff of 25 that operated the
Branch’s LAN/WAN and associated computer systems, performed data analysis
on corporate databases, and I was responsible for cascading corporate policy
and managing all HR issues
I provided oversight on a multitude of systems
development initiatives, interfacing with systems development project teams
involved in WES projects, as well as joint system development and data
sharing efforts involving other boards, agencies, and services within the
City. In 1997-1998, I was the driving force behind the development of the
CARS system, developed in cooperation with the Toronto Police Service in
order to code motor vehicle collision information at Collision Reporting
Centres.
September 1991 to March 1994
Supervisor of Systems and Programming
Gardiner / Lake Shore Corridor Traffic Management System (CTMS)
Municipality of Metropolitan Toronto - Transportation
Department
The CTMS was a unique opportunity in any systems career. From
a proof of concept, a four-year, 28 million dollar project was approved by Metro
Council. I was the senior person on the systems side of the project, with
overall responsibility for the hardware and software components of this
real-time, distributed system. The central control system was built entirely on
products from Digital Equipment – VAX and Alpha computers running OpenVMS, DEC
software compilers and development tools, and high-end Alpha workstations
running OpenVMS and DECwindows.
I participated in the operational design phase, the
requirements definition, and subsequently led the high level software design
team.
I led the hardware system design, and participated in the
communications sub-system design, including factory testing of all major
components
I was on the project steering committee and attended all
major project meetings
I managed the complete software life cycle over a period
of three years, which included building a team of seven contract software
developers
I designed the data network and was a key player in the
design of the raised floor computer room and the control room
The project was delivered on-time, under budget, continues in
operation today, and represents one of the most significant technical
achievements in the Transportation Department’s history
EDUCATION / CERTIFICATIONS:
Ontario Secondary Schools Honours Graduation Diploma
North Toronto Collegiate Institute
70 Roehampton Avenue, Toronto, Ontario M4P 1R2 Tel:(416)
393-9180
Bachelor of Arts (including 6 courses in computer science)
The University of Toronto
21 King’s College Circle, Toronto, Ontario M5S 3J3
Tel:(416) 978-2139
Microsoft Certified Professional (Windows95)
Microsoft Certified System Engineer (WindowsNT)
Masters Certificate in Project Management
Division of Executive Development
Schulich School of Business
York University
Certified Project Management Professional
Cisco Certified Network Associate
Cisco Certified Design Associate
Additionally, I have passed Cisco certification
exams on Advanced Routing, Remote Access, and Multi-Layer Switching
Certified Information Systems Security Professional
Red Hat Certified Technician on Red Hat Enterprise Linux Version 4
EXIN IT Service Management Foundation (based on ITIL V2) Certificate
Certified Ethical Hacker with Countermeasures v5
HOBBIES / OTHER INTERESTS:
Competitive sailing, snowboarding, skiing, cycling, mountain
biking, scuba diving, travel, technology, sciences, I play bass, electric
guitar, and piano.
|